For tenants
Are you looking for a home with a provider who understands your situation?
We work with housing providers across Kent and East Sussex who have properties to let and need tenants. If you receive the housing element of Universal Credit along with another benefit, we can put your details in front of a provider looking to house people in your area.
- You receive the housing element of Universal Credit, or are eligible to claim it.
- You also receive at least one other qualifying benefit, for example PIP, Attendance Allowance, Disability Living Allowance or an Armed Forces Compensation Scheme award.
What this is
A route to a home, not a waiting list
Housing providers come to us when they have a property ready and need the right tenant for it. That means the first conversation is about what you need, where you need to be, and what support is already around you.
We are not a letting agent and we do not charge tenants a fee. What we do is hold the connection between people who need a home and the providers who have one, so neither side is left guessing.
If we cannot help, we will say so on the first call rather than keep you waiting.
Who can be matched
What the providers need to see
Providers in this part of the market house people whose rent is met through benefits, and they have to be able to evidence that. Two things need to be in place.
- 1You receive the housing element of Universal Credit, or are eligible to claim it.
- 2You also receive at least one other qualifying benefit, for example PIP, Attendance Allowance, Disability Living Allowance or an Armed Forces Compensation Scheme award.
Who can be matched
If you are not sure which benefits you receive, bring whatever letters or award notices you have and we will go through them with you.
Who we are asked about
The people providers are looking to house
Disabled adults
People receiving PIP, Attendance Allowance or DLA who need a settled home, sometimes with adaptations already in place.
Autistic adults
Homes where the layout, the neighbours and the level of support have been thought about rather than left to chance.
Veterans
People with an Armed Forces Compensation Scheme or War Pension award who need housing that does not depend on a private landlord's view of benefits.
Young people leaving care
First tenancies for care leavers, usually alongside a local authority leaving care team or a support provider.
How it works
From the first call to the keys
Four steps, and you will know at the end of the first one whether we are likely to be able to help.
- 1
You get in touch
Call or send us a message with the area you need to be in and the benefits you receive.
- 2
We check the basics
We confirm the housing element and the qualifying benefit, and talk through any support you already have.
- 3
We look for a match
We go to the providers working in your area and see who has a property that fits.
- 4
The provider takes over
If there is a match, the provider handles the viewing, the tenancy and the ongoing management.
Support workers and family
You can get in touch on someone else's behalf
Most enquiries reach us through a support worker, a social worker, a leaving care team or a family member, and that is fine.
Tell us the area, the benefits in payment and any access or support needs, and we will tell you honestly whether a provider is likely to have something suitable.
Questions
The things people ask first
Does it cost me anything?
No. We do not charge tenants or anyone enquiring on their behalf. Our work is paid for by the housing providers we work with.
What if I only receive Universal Credit?
The providers we work with need both the housing element of Universal Credit and a second qualifying benefit, so we would not be able to put you forward. It is worth checking whether you are eligible for anything you are not currently claiming.
Which areas do you cover?
We work across Kent and East Sussex. Whether there is something available depends on which providers are active in your area at the time you contact us.
How long does it take?
It depends entirely on what the providers have available. We will tell you what the position looks like when you call rather than leave you waiting on an answer.
Who is my landlord?
The housing provider, not us. They hold the tenancy and manage the property. We make the introduction and then step back.
Tell us what you are looking for
A short conversation is enough for us to say whether a provider in your area is likely to be able to help.
